Refund Policy

Refund Policy

Last updated: April 25, 2026

Thank you for shopping at Shopjoso.com. If you are not completely satisfied with your purchase, we are here to help.

Returns

• We accept returns within 30 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Some items are not eligible for return (used products, items damaged by the customer, or clearance items).

Refunds

• Once we receive your return, we will inspect the product and notify you of the status of your refund.
• If approved, we will process the refund to your original payment method.
• Refunds may take between 3 and 7 business days depending on your bank or payment provider.

Return Shipping

• The customer is responsible for the cost of return shipping, unless the item arrived defective or incorrect.
• We recommend using a shipping service with a tracking number.

Defective or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours with photos of the product so we can resolve it quickly.

Contact

To initiate a return: support@shopjoso.com